Brand ambassador or brand agitator?

It’s no surprise that 888poker reviewed its relationship with Luis Suarez after his latest, questionable behaviour at this year’s World Cup. Endless memes have graced our screens over the last month, including McDonald’s and Snickers (above) jumping on the bandwagon to make light of the situation. But with so much risk attached to a famous brand ambassador, how can brands tell if the famous face they are about to attach to their name to is going to deliver?

Over the last few years there have been many ambassadors I’m sure brands would like to forget. Tiger Woods’ personal affairs led to him being dropped by AT&T and Accenture, whilst Kate Moss’ drug allegations ended up in H&M dropping the model from its ad campaigns.

In my opinion, there are some that seem the perfect match. Angelina Jolie’s work with the UN over the last ten years has been inspiring and nothing but beneficial to the brand. Earlier this week, the UN

appointed Emma Watson as a Goodwill Ambassador for women’s equality. It’s an exciting and positive move that I think will see more young people interested in the work the UN does and, in the process, skyrocket the actress’ career and popularity.

When it comes to consumer-facing brands such as Coca-Cola or L’Oreal, it’s unlikely the celebrity has any involvement in the product development but choosing an ambassador that fits with the brand’s values is desirable. However, it’s a constant battle between what a brand pays for a celebrity endorsement and the return on investment. If your ambassador’s behaviour – good or bad – increases sales it seems money trumps saving face. 

By Stephanie Rock 

The meme takeover

The Harlem Shake and Gangnam Style spread like wildfire on our screens earlier this year. But are brands that are cashing in on these latest crazes being lazy or cleverly responding to a cultural phenomenon?

Everyone has jumped on the bandwagon – Topshop’s version of the Harlem Shake involved newest supermodel on the block, Cara Delevingne and reached over 1.4 million views on YouTube. Electric cigarettes brand, Elites, featured a baby taking his first steps before breaking into Gangnam Style and has been viewed 1.7 million times. 

Not everyone has got it right. Pepsi’s Harlem Shake edition was met with criticism for killing off the trend by making it too corporate and overtly promotional, whilst Wonderful Pistachio’s take on the dance craze, aired at the Super Bowl, was only the 20^th most shared advert of the event.

Memes are nothing new, but the increase of their online exposure is. Within three days, the amount of Harlem Shake videos online increased from 12,000 to 40,000 and had accumulated 175 million views. 

Memes also have a very short life span at when they are most effective. Brands that have come out on top have been quick to react to the latest trend and have captured the collective imagination as a result. Although Ask.com pre-empted criticism of their two-week late reincarnation with the pre-fix message, “Yeah, yeah, we know. We just couldn’t pass up the biggest meme of the week”, the 12,000 views generated hardly constituted viral success. 

A great advert doesn’t have to stem from a craze though. Take the Evian adverts for example. The inaugural edition of the award-winning ‘Roller Babies’ advert back in 2009 has a record 67 million views online – the most ever for an ad, holding a Guinness World Record. Now, there’s no such thing as an original idea, but what Evian did was no doubt clever and creative. Even the use of babies wasn’t new (Etrade babies golfed in adverts) but Evian’s was amusing, entertaining and puzzling – some could say some of the babies were slightly creepy.  

The water brand is hoping to beat its own record with this year’s advert ‘Baby & Me’. Launched a couple of weeks ago, the advert follows the same, fun loving approach as the 2009 ad, channelling the brand’s ‘live young’ strapline. A group of adults dance around in front of a reflective shop window and discover their reflections are, in fact, baby versions of themselves. The advert has received over 45 million views to date. It seems that, for the public, a good advert needs to be memorable, not meme full.

By Stephanie Rock